Intake / BPO
We’re an intake center designed to handle the hundreds of calls, chats, and website form submissions received by your law firm every day. With custom scripts based on your law firm’s intake criteria, we serve as a seamless extension of your intake team. When you choose us as your legal intake answering service, you’ll enjoy the benefits of:
WHAT WE OFFER
Intake / BPO
INTAKE FOR PERSONAL INJURY, MVA, AND MASS TORT
Bilingual intake specialists who undergo a rigorous training program
Text client communication
Intake reports
Email client communication
Complete recordings of all calls to ensure accuracy, professionalism, and attention to detail
E-Retainer execution
Customizable service, including the ability to set thresholds for urgent and standard calls
Appointment scheduling
Easy access to trending reports of after-hours calls
Spanish language support
We will act as an overflow and after-hours resource to your firm’s in-house call center
Software integration
We will handle large television marketing campaigns 24/7
Online lead generation through FB and Google
Web form submission response – Outbound calling
